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CEMEX’s industry-leading Integrated Business Process Model featured in IDC case study

Date published: February 26, 2013

The International Data Corporation (IDC) has released a case study of CEMEX’s implementation of its integrated business process model based on SAP platform. This endeavor, which spanned 50 countries and was completed in record time and cost, placed CEMEX at the industry forefront of business processes evolution. Among the main benefits of the new platform is the full integration of CEMEX’s core cement, ready-mix concrete and aggregates businesses into a single solution to better serve its customers.

CEMEX Business Process Model featured in IDC study

The new business model operates on an accurately defined set of end-to-end processes that extend over all business units based on a single technology and process best practices, resulting in minimal customization. It also incorporates continuous improvement mechanisms that allow CEMEX to quickly incorporate expansions or new technologies.

“Today CEMEX runs a state of the art, simpler, faster and more flexible business platform that makes our internal processes more efficient, improves our customer service and enhances our competitiveness,” said Fernando Gonzalez, Executive Vice-president of Finance and Administration in CEMEX. “Achieving a global migration of this size in just 18 months is a significant milestone that shows our commitment to constant improvement.”

The case makes special mention of the difficulty of achieving this change in a short time span and under budget in a company with global operations: “This achievement is remarkable considering the complexity of the operations in each country individually, let alone together. Each plant has hundreds of individual production elements interconnected in real time.” For example, the integration was made simultaneously in Mexico and Spain, two multi-billion dollar business units with complex operational nuances, in just 9 months.

The migration was made during CEMEX’s overall process to transform itself into a leaner, more efficient company that is closer to its customers and has a direct effect on these goals, as the case clearly highlights: “CEMEX has improved its performance at the business level as well. Some examples include CEMEX’s enhanced capability for profitability analysis, multi-channel strategies, and sales force effectiveness, among many others, which give CEMEX increased business agility, flexibility and competitiveness.”

CEMEX was supported in this process by Neoris, its global business and IT consulting firm, which IDC named the #1 Consulting and Systems Integration firm in Mexico. IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets.

To read the full case study, please click here.

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